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Retire a KB article which is expired

New Developer_S
Giga Sage

Hi,

 

Can you please give some idea how to Retire a KB article which is already expired.I found the below Link in  Community already but solution mentioned link does not work any more.

 

https://www.servicenow.com/community/now-platform-forum/schedule-to-make-kb-article-retired-if-expir...

 

All leads are appreciated.

 

Thanks,

TIA 

1 REPLY 1

Sonam_Tiwari
Kilo Sage

@New Developer_S ,

 

Have you checked the knowledge workflows - https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/r... 

 

The OOB "Knowledge - Retire Knowledge" uses 'retireKnowledge' function of 'KBWorkflowSNC' to retire the KB articles.

 

Alternatively, You can have a flow for this whci you can schedule and retire your KBs.

 

Roughly something like - 

sonamtiwari_0-1706613999396.png

 

In update record you can update workflow state and retired date.

 

Consider indicating the response as helpful and marking it as correct if it meets your needs.