Retire a KB article which is expired
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01-30-2024 02:25 AM
Hi,
Can you please give some idea how to Retire a KB article which is already expired.I found the below Link in Community already but solution mentioned link does not work any more.
All leads are appreciated.
Thanks,
TIA
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01-30-2024 03:26 AM - edited 01-30-2024 03:35 AM
Have you checked the knowledge workflows - https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/r...
The OOB "Knowledge - Retire Knowledge" uses 'retireKnowledge' function of 'KBWorkflowSNC' to retire the KB articles.
Alternatively, You can have a flow for this whci you can schedule and retire your KBs.
Roughly something like -
In update record you can update workflow state and retired date.