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Retire UI action is not visible when viewing article in Knowledge Center

kdelbridge
Tera Expert

How can we get the "retire" button to be visible when viewing an article that meets requirements of being able to be selected for "retirement"?

 

I viewed an article in classic Knowledge and the "retire" UI action is visible.

 

If I view that same article in Knowledge Center, I don't see the "Retire" UI action.

2026-09-29_10-00-04.png

 

2026-09-29_10-02-25.png

 

Any idea how I can get "retire" visibility in Knowledge Center?

 

1 REPLY 1

Rafael Batistot
Kilo Patron

hi @kdelbridge 

 

See some of this support posts 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858571


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723002


https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3082258

 

 

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