Retired kb article is still visible for non admin user under favorites tab in front end.

Community Alums
Not applicable

Hi,

 

Retired KB articles is still visible for a non admin user "Sylke Dankesreiter" under her favorites tab on front end form.

Her knowledge manager is not able to see retired articles but this user is able to see.

Also another non admin user "

How can I resolve this issue?

 

PFA for reference.

3 REPLIES 3

Mark Manders
Mega Patron

Not sure what to do with these attachments, but can this user only see it under the favorites, or does it also open the article when it's clicked? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Community Alums
Not applicable

It can only see articles under favorites.

In that case the system works as is intended: the article isn't available for any of the users. Maybe add some logic to remove any favorite settings when an article is retired?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark