Hello Antin,
I was reading your reply and I'm trying the below business rule to stop the global search from pulling backs retired or expired kb docs. This is working but we also have a link that specifically shows retired kb articles and would like the allow them to see the retired/expired articles through this link but not on the global search.
Do you know how we could accomplish this?
function onBefore(current, previous) {
//This function will be automatically called when this rule is processed.
// It is being used to work around PRB627409 where retired articles are being pulled back by knowledge search
// First we grab the URL and turn it into a string
var action = gs.action.getGlideURI().toString();
// Next we check to see if "textsearch.do" is in the URL and if so we exclude retired kb_knowledge records
if(!gs.hasRole("knowledge_admin") || !gs.hasRole("knowledge_manager") && gs.isInteractive() && action.search("text_search_exact_match.do" > -1)) {
//current.addEncodedQuery("workflow_state!=retired^ORvalid_to>javascript:gs.endOfYesterday()");
current.addQuery('valid_to', ">", gs.endOfYesterday());
current.addQuery('workflow_state','!=','retired');
}
}
