Retired Knowledge articles in Global search

[harishdasari]

Hi,

can anyone help me, how can I make the retired knowledge articles not to be visible in Global search.

Actually service desk users are able to view retired knowledge articles by entering the number in global search.

can anyone please provide me the solution.

I have tried creating READ ACL on kb_knowledge table, but no use.

Thank you.

[dipam3]

The BR rule doesn't seem to work. It is not able to find any record in action.search("textsearch.do")

[harishdasari]

Hi Dipam,

You have to chnage the logic in business rule, it will support only upto helsinki.

if you are using Jakarta or higher then

do the fallowing..   replace the above line with this line.. it will work.

action.search("text_search_exact_match.do")

If you feel my answer is correct, mark it as helpful or Like.

Thank you..

[dipam3]

Thanks Harish for your support.It really worked

[dipam3]

Hi Prakash

Is there an update from vendor.We are facing the same issue.I hid it using BR but if the article valid to date is today or more than that it is displaying the article in global search.

[Michael Fry1]

Is the Valid to date greater than or equal to today? I believe Articles with valid to dates still 'active' show up in searches.