Hi,
I am trying to click on 'revert to new' from context menu of change request form when it's in Authorize state, but it's not reverting to new. I am getting the following error 'state model for normal changes does not allow reverting change from Authorize state'.
I have referred this post yet unable to understand it:
Kindly help me on fixing this ,Thank you.
Hi @DreamIT
The reason is you raised this change from change model and in change State --> Transition if you see the change go to New from Authorize only if rejected by CAB and I am sure in you case it is not rejected by CAB and you are doing manual revert. So you need to update the transition so that the UI action work properly.
or check the workflow / flow about the same.
Hi @DreamIT
This will only happen due to the conditions not allowing it which is defined within your state transition model.
To debug and fix this, you need to follow the steps below:
1. Navigate to the module name "Change Model" as shown below:
2. Now open the Normal Change model which you are using as shown below:
3. Scroll down to related list named Model States as shown below and open "Authorize" record as shown below:
4. Scroll down to the record which says "Authorize to New" and look at the condition defined which is controlling when a change should move from Authorize to New.
Hi @DreamIT
The reason is you raised this change from change model and in change State --> Transition if you see the change go to New from Authorize only if rejected by CAB and I am sure in you case it is not rejected by CAB and you are doing manual revert. So you need to update the transition so that the UI action work properly.
or check the workflow / flow about the same.
Hi @DreamIT
This will only happen due to the conditions not allowing it which is defined within your state transition model.
To debug and fix this, you need to follow the steps below:
1. Navigate to the module name "Change Model" as shown below:
2. Now open the Normal Change model which you are using as shown below:
3. Scroll down to related list named Model States as shown below and open "Authorize" record as shown below:
4. Scroll down to the record which says "Authorize to New" and look at the condition defined which is controlling when a change should move from Authorize to New.
