rice conversion not working in RITM

[Community Alums]

Hi All,

I have a catalog item that as price of US dollars 1046.when the user from Aruba country is created the request, the price is showing as f0 instead of  f1885.

can anyone please help me how to sort out this conversion issue.

I have activated the AWG currency in fx_currency table

Not sure why this particular conversion is not working

Thanks

[Dr Atul G- LNG]

Hi @Community Alums 

Might be helpful

https://www.servicenow.com/community/developer-forum/i-want-to-convert-currency-field/m-p/1447590

[vermaamit16]

Hi @Community Alums 

Please check if below posts are helpful :

https://www.servicenow.com/community/now-platform-blog/customizing-prices-and-currency-in-your-servi...

https://www.servicenow.com/community/itsm-forum/price-on-ritm-and-req-its-coming-as-0/m-p/772342

Thanks & Regards

Amit Verma

[Community Alums]

Hi @vermaamit16 

I have tried the solution given in above post also still it's not working

Thanks

[vermaamit16]

Hi @Community Alums 

Can you please share a snip of the pricing section of your catalog item ?

Thanks & Regards

Amit Verma