rice conversion not working in RITM

Community Alums · ‎01-22-2024

Hi All,

I have a catalog item that as price of US dollars 1046.when the user from Aruba country is created the request, the price is showing as f0 instead of f1885.

can anyone please help me how to sort out this conversion issue.

I have activated the AWG currency in fx_currency table

Not sure why this particular conversion is not working

Thanks

Dr Atul G- LNG · ‎01-22-2024

Hi @Community Alums

Might be helpful

https://www.servicenow.com/community/developer-forum/i-want-to-convert-currency-field/m-p/1447590

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Amit Verma · ‎01-22-2024

Hi @Community Alums

Please check if below posts are helpful :

https://www.servicenow.com/community/now-platform-blog/customizing-prices-and-currency-in-your-servi...

https://www.servicenow.com/community/itsm-forum/price-on-ritm-and-req-its-coming-as-0/m-p/772342

Thanks & Regards

Amit Verma

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Community Alums · ‎01-22-2024

Hi @Amit Verma

I have tried the solution given in above post also still it's not working

Thanks

Amit Verma · ‎01-22-2024

Hi @Community Alums

Can you please share a snip of the pricing section of your catalog item ?

Thanks & Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.