As you create and develop your service catalog, there are some decisions to make about prices. For example, do you want to show prices? If your business is multi-national, how will you manage different currencies and exchange rates ($, ¥, € etc.)? As you would expect, ServiceNow enables you to customize the prices and form of tender in your service catalog. Here is how you can customize your organization's catalog to reflect the prices and currency that best suits you.
Hiding prices
The price of an item appears in several locations within the Service Catalog:
- Order This Item panel
- Subcategory listing
- Shopping cart panel
- Edit cart page
- Order confirmation page
- Order status or Summary screen
To hide the price of a specific item, navigate to Service Catalog > Catalog Definition > Maintain Items, open an item record, and select the Omit price in Cart option.
To hide prices using properties, navigate to Service Catalog > Catalog Policies > Properties and edit the following properties:
- List of class names for catalog items that do not show the price in listings (add a comma-separated list of table names)
- When to show prices and sub-totals on the Service Catalog Cart (set to Never show prices to hide prices of all items)
For more information, see Hiding Prices in the product documentation.
Localizing prices
You have many, many options when it comes to working with localized prices in your service catalog.
There are two different money field types:
- Price: the amount an item costs, such as a printer costing $800 or a smartphone costing $300
- Currency: the quantity of money spent at a specific time, such as 400 US dollars spent on December 1, 2015 at 9:30am (a currency field is a decimal field with two digits after the decimal point)
For Price, there are three pricing models: Calculated (default), Fixed, and Multiple. You select one of the pricing models when you create a new item for your catalog. On the Catalog item record, click the edit button next to the Price field. On the Price record, select one of the three model options in the Type field.
For Currency, there are three modes in which the amount can be displayed: As spent, Calculated, and Reference.
The fields, pricing models, and currency modes give you flexibility in your service catalog. For example, set a fixed price in dollars for the standard laptop in your organization and the amount will always display in dollars, even for users based in other countries. (Note that the shopping cart always displays amounts in the currency associated with the logged in user.)
You have two options for currency conversion:
- Each night, ServiceNow downloads a currency conversion table. You can use the information as is, adjust the frequency of the download, or disable the download. To make any changes, navigate to System Scheduler > Scheduled Jobs and open ECB Exchange Rate Load. The downloaded rates are stored in the Exchange Rate (fx_rate) table.
- Alternatively, add your own exchange rates manually. Navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs, open ECB Exchange Rate Load, and set Trigger type to None. Enter new rates manually or with an import set.
For more information and details about localizing prices, see Localizing Price in the Service Catalog in the product documentation.
Additional information:
- For more information about hiding and showing prices, see Hiding Prices in the Service Catalog in the product documentation.
- In the community, larsbowassini had a question about showing localized prices with a script and coryseering stepped in to point out a helpful wiki page.
- Also in the community, germc asked a great question about displaying the current currency price of requested items on a notification. Several people offered advice and manish.vinayak provided a useful script.
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