Rich text editable from record producer

[miro2]

Hi,

Is it possible to add a rich text variable that is editable from a record producer?
So far, I haven't found any option to do that. Maybe using a custom type and macro, but I'm looking for a simpler way to do that.

[Vishal Birajdar]

Hi @miro2 

I don't think , you will able to use Rich text like this.

Can you let us know why do you want rich text on portal or ui..?

[miro2]

Hi @Vishal Birajdar , thanks for your reply
I want agents to use rich text directly from the backend, not the portal. They should be able to provide descriptions as they would with a normal rich text editor. Then this description will be mapped to rich_description field in HR Task and will be visible for user in portal.

[Vishal Birajdar · Accepted solution]

Hi @miro2 

Can you try using HTML type variable? 

I don't know if this will work but can you try once

[miro2]

HTML type variable works fine, thanks