Rich text editable from record producer

miro2 · ‎09-19-2023

Hi,

Is it possible to add a rich text variable that is editable from a record producer?
So far, I haven't found any option to do that. Maybe using a custom type and macro, but I'm looking for a simpler way to do that.

VishalB06557037 · ‎09-19-2023

Hi @miro2

Can you try using HTML type variable?

I don't know if this will work but can you try once

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
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Peter Bodelier · ‎09-19-2023

Hi @miro2,

You can use the HTML variable type, and map that to the rich_description.

If I remember correctly, you can take a look at the OOTB Record Producer for HR Cases. This works the same way.

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miro2 · ‎09-19-2023

Thanks for you reply, HTML type variable works fine