Right Click approval question

[Community Alums]

I have an issue with the right click approval context menu.

When I am in the "My Approvals" area for the users (She is ITIL users) the right click approval context menu is fine:

If I drill down in to a change where her approval is needed, the right click approval context is no longer available:

Is this something that is limited by an ACL? We have been banging our heads trying to figure out what the issue might be, but have come up empty handed thus far.

Thanks in advance

[Pradeep Sharma]

Hi Kris,

Have you checked if there is any script which is doing this. You can check for list control.

Configuring Lists - ServiceNow Wiki

[manikorada]

Kris,

Check the UI actions on sysapproval_Approver table

[Community Alums]

Let me clarify this a bit, it is not just approval that is not showing up in the context menu related lists......we are not able to get ANY context menu to show up while in the Change Request related lists.

As you can see in my Screen shots above, it works when I am in the users approvals page, but if I go in to the change request I don't get any context menu other than the browsers standard menu

We have looked the UI actions and the list controls as well and didnt see any issues in there.

I want to also note that we are upgrading from Calgary to Fuji and the context menus worked fine in Calgary, but after the upgrade they are not working as they had.

[manikorada]

Kris,

Ahh I see that now, check the browser console log for errors there might an error which is blocking this.

check the error after the form loads