RITM and Catalog task displaying values that are not selected in catalog form

[karlab]

Hello,

In catalog form my fields intake type has 4 choices, each choice populates different fields. 

For example, service request should only populate clarity idea number. Project number should populate clarity project number and clarity idea number. This works fine in the form.

When I submit it with service request selected and only fill out clarity idea number it works good. But when I open the RITM all fields are shown and mandatory when it catalog form they are not mandatory. Here's my UI policy for service request. I dont know what's causing this to happen.

UI Policy 

RITM View

 

Catalog Form View

[Zach Koch]

Do you have any other UI policies or Client Scripts on your catalog item that would be affecting the RITM? If not, I would next check the Client Scripts, UI polices and Data policies on your sc_request_item table. If they aren't mandatory all the time, there is something, most likely one of the ones mentioned above, that is flipping them to Mandatory inappropriately. You could also go directly to the UI Actions table, and use one of your variables to search all UI policy actions that would happen on that variable, which may help you track down where it is happening if it is a UI policy.

[Sumanth16]

Hi @karlab ,

Can you please check whether the checkbox field named "Global" on the catalog variable form is  "True". In case if it's not there then add it to your form layout and then uncheck it.

 Please consider marking my reply as Helpful and/or Accept Solution, if applicable.

Thanks & Regards,
Sumanth Meda