RITM catalog item variables are not visible in dashboard report servicenow

[Karada Sagar Pa]

I am trying to add RITM variables fields ( catalog item details) in dashboard report. But this is not visible to all the users.

To enable this visibility I have added report view ACL in variables (item_option_new) table but still it did not work.

Can anyone tell me what we can do so that RITM variable fields also we can add in a list type report and that can be seen by all the users

[Rajesh Chopade1 · Accepted solution]

Hi @Karada Sagar Pa 

As per your question I understand you able to create the report with RITM variables and you just want that should be visible to all the users.

Please do following checks once, if you missed any:

Ensure Visibility for All Users

1. Share the Report:
• After creating the report, you need to share it with the relevant users or roles.
• In the report configuration, go to the Sharing tab.
• Add the users or roles who should have access to the report.
2. Set Report Permissions:
• Ensure that the users have read access to the tables and fields included in the report.
• Navigate to System Security > Access Control (ACL).
• Verify that the users have the necessary permissions to view the sc_req_item, sc_item_option_mtom, and sc_item_option tables.

i hope my answer helps you to resolve your issue if yes, mark my answer correct & helpful.

THANK YOU

rajesh chopade

[Rajesh Chopade1 · Accepted solution]

Hi @Karada Sagar Pa 

As per your question I understand you able to create the report with RITM variables and you just want that should be visible to all the users.

Please do following checks once, if you missed any:

Ensure Visibility for All Users

1. Share the Report:
• After creating the report, you need to share it with the relevant users or roles.
• In the report configuration, go to the Sharing tab.
• Add the users or roles who should have access to the report.
2. Set Report Permissions:
• Ensure that the users have read access to the tables and fields included in the report.
• Navigate to System Security > Access Control (ACL).
• Verify that the users have the necessary permissions to view the sc_req_item, sc_item_option_mtom, and sc_item_option tables.

i hope my answer helps you to resolve your issue if yes, mark my answer correct & helpful.

THANK YOU

rajesh chopade

[Karada Sagar Pa]

Hi Rajesh,

I provided report-view access in all the three tables but still variables fields/columns are not visible. Is it required to provide read access ?

[Rajesh Chopade1]

Hi @Karada Sagar Pa 

Yes provide read access on all 3 tables

[Karada Sagar Pa · Accepted solution]

I just did that and checked giving read access to these sc_item_option_mtom, and sc_item_option tables and report view acl to sc_req_item table it's working perfect.

Thank you for your message.