RITM CI should be duplicate to SCTASK

[NAYEEMURR]

Hi ,

Good Day.!

Requirement is :

whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also.

Screenshot can't post, sorry.

[Ankur Bawiskar]

@NAYEEMURR 

the above BR is on which table?

it should be on sc_task table and then it will work

Is RITM having CI field populated?

Share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NAYEEMURR]

yes bro I am using sc_task table. 

yes RITM is having CI field 

screenshot not possible. sorry.

[Bert_c1]

You can use a business rule to achieve your goal. Defined on the sc_req_item table, see below.

The following script in the 'Advanced tab:

(function executeRule(current, previous /*null when async*/) {

	var sctask = new GlideRecord('sc_task');
	sctask.addQuery('request_item', current.sys_id);
	sctask.query();
	while (sctask.next()) {
		sctask.cmdb_ci = current.cmdb_ci;
		sctask.update();
	}

})(current, previous);

[NAYEEMURR]

Thanks for reply

not working bro

[WillieW]

Works for me, see screen shots