RITM Default view

[shabbir9]

HI Team

while opening the RITM it is opening in self service view after clicking side bar icon we are able to change in default view but customer wants after opening the RITM it should be in default view they don't want to change it manually can any one help me how to achieve this 

[Dr Atul G- LNG · Accepted solution]

Hi @shabbir9 

I think the reason, we are trying to open RITM under self Service but if you try to open it from the Service catalogue then it opens in default view.

[shabbir9]

yes you are correct thank you for your reply @Dr Atul G- LNG  

[Dr Atul G- LNG]

This is something, I learned today and coincidently your question popped up at the same time.