RITM did not close when sc_task was set to closed complete

[Abhishek77]

Hello

There might be 3 reasons for this:

1. Was the RITM/task closed manually? - Check the sys_journal_field or sys_audit for clues on who/what closed the task.

2. Was the workflow canceled via script or by a user? A script using workflow.cancel().

3. Is the Request stage update dependent on the workflow?- Look for Business Rules on the sc_request table that update the stage.

Thanks

[AndersBGS]

Hi @SNDP 

Have you verified the workflow itself? Is it a single case or general case with this workflow?

[Rohit Singh]

Hi @SNDP ,

Do you have a logic in place which closes the RITM once the sc task is closed complete.

If yes then try testing some sc task to get closed complete and see if your logic is working as expected or not. Then make changes in the logic accordingly.

If my response helped, then please accept the solution and hit thumbs up.

Regards,

Rohit