RITM mandatory fields are losing its values once form submitted

[Tamil5]

Hi All,

I'm facing a strange issue in my production instance.

We do have a Catalog Item - 'DB Access Request' form. It has few mandatory fields. In some cases, submitted form does not have values on the mandatory fields.

Due to this, Approvers are not able to approve the request. This is not happening every time, but in rare cases. Even we have tried to reproduce the issue but no luck.

Also one more thing is, only the text fields are missing its value & not the lookup fields.

Form before Submission,

Post submission (when I tried, the submitted form fields aren't blank. Just for a reference am attaching the below screen),

Can any one help me on this. I'm struggling with this issue for more than 2 days.

Thanks in advance

Prici.

[Tamil5]

Yes chandu telu , I have checked. There are few, but none of them is related to these fields,

[Chandu Telu]

Not on the sc_cat_item

it's a sc_req_item(requetsed item)

Onload client script

[Tamil5]

Sure chandu tel, here is the list

[Rajshekhar Pau1]

Hi Prici,

From your screenshot, what I can understand is, all the string type fields are getting cleared out after item submission, but the Reference type fields are holding the values.

Can you please check for any error on the browser console on the RITM form by pressing F12?

Please hit Like or Helpful or mark Correct based on the impact.

Regards,

Rajshekhar Paul

[Tamil5]

Hi Rajshekhar Paul,

For your kind information, i'm unable to reproduce the error

That is the big issue and due to this i'm unable to find the root cause.

Thanks

Prici