RITM of multi-section request does not show the information provided by the user

[Kamva]

Hi Developers,

I have developed a multi-section catalog item, using the break variable. There is a section to fill in supplier information, when filling this information the user has to declare if its a new supplier or an existing supplier, then the catalog will show relavent fields depending on what was selected by the user. Below is an example when the user selected an existing supplier:

 Now the issue is that on the fulfillers end, they are not able to see this supplier information. They only see if the supplier is existing or new only, they can't see the entire information relating to the supplier. Below is an example of how fullfiler see the ticket:

Can you guys please help me identify and resolve the issue?

Regards,

Kamva

[mhegde1]

Hi @Kamva ,

Is it the variable set or variables ? 

If variable set, please check if that variable set is included in any container.

And also check the order of the variables.

Please refer the below article if it relates your issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0814764#:~:text=Reason%3A%20T....

Please mark helpful/solution accepted if it solves your query.

Thanks,

[Kamva]

Hi @mhegde1,

Thank you for your suggestion. It is a variable set, however, it is not included in or include any container and the ordering seemed to be fine with me

[maroon_byte]

Do you have any UI Policies on those fields that apply to only catalog item and not to RITM?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719961

[Harish KM]

Hi @Kamva please check if there are any client script or UI policy running on ritm which is hiding the variables. 

Also uncheck applies on ritm check box in client script or ui policy,