RITM stage

Valentin Olha
Tera Contributor

‎07-27-2023 01:49 AM - edited ‎07-27-2023 01:49 AM

Hello, im facing an issue with RITM stages. I have requirement to update stage field with UI Action  (if rejected by Cancell button UI action stage field should change to -> RITM Cancelled) and it should apply to all RITMs. I tried to update dictionary of the field by adding choise but its not working. Also i found tables under workflow module -> "Stage Sets" and "Default Stages (by table)" but updation those 2 also not working. It looks like updating stage field will work only if every workflow/flow will have specified in stages that this option is available. Could anyone help me please? 🙂 Thanks.

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3 REPLIES 3

piyushsain
Tera Guru
Tera Guru

‎07-27-2023 02:23 AM

Hi,

Just try updating the stage field in the UI action that should just update the field. Please let me know if any issues.

Thanks,
Piyush

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Piyush Sain

Valentin Olha
Tera Contributor
In response to piyushsain

‎07-27-2023 05:39 AM

This is not working as well.

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OlaN
Giga Sage
Giga Sage

‎07-27-2023 02:34 AM - edited ‎07-27-2023 02:38 AM

Hi,

The purpose of the stage field, is exactly that, show that stages that are valid for that particular process (defined in either a Flow or a Workflow). You should not implement an UI action that changes the stage. Instead work with the state field, and have your Flows/Workflows update the stage based upon changes of the State.
For example, if a SCTASK ends up as Closed cancelled, close the process by using and setting stage on the RITM within your Flow.
You can read on about using stage set on the Docs site;
Flow stage sets 
Workflow stage sets.