Roles to make breadcrumb widget work?

[Conan Lloyd1]

We seem to be having a role issue with the snh breadcrumb widget.  When a user with the itil role views the page in the portal, they see this:

But when a non-itil user looks at the same page:

Note the blank spot in the breadcrumbs.  Also if I click on the REQ link, I get a 404 page, likely since the page shows up as undefined in the link: https://lazarddev.service-now.com/sp?id=undefined&sys_id=64af59d02b2c325041a5fc385e91bf78&table=sc_r...

Does anyone have any idea where I can look for what's causing this?  I tried giving a read role to the sc_request table without effect

~Conan

[Nayara Gomes da]

If don't in your test, probably could be problem of ACL to the sys_user_preference, users with ITIL usually have more permissions than the others. Do you can create 2 ACLs of read/write with the condition: user == gs.getUserID() AND or OR name IN ('snhbc','snhses'). Depends of your necessity. Let me know if the user preferences to user without ITIL is not filling. 

[4078_TA]

hi @Conan Lloyd1   ,,,The breadcrumb shows blank and 404 errors because non-itil users don’t have read access to the related records (like sc_request or sc_req_item). The widget can’t resolve the record name or page link, so it displays “undefined.” Check and adjust the Read ACLs or page access roles for those tables to fix it.