Rollback to previous Activity

[KristyS]

!

All,

I am attempting to rollback a workflow activity to the previous activity, the rollback works as expected and reopened the task however its not rolling through the script again.     The results are the same regardless if I move from task 3 to task 1 or use the rollback activity.

Here is what I'm attempting to accomplish,

If return No,

Rollback to task 1,

If the workflow.scratch.rta_results == No, update the work notes field.

I have logged the activities and determined that in task 3 the workflow.scratch.rta_results is set to No.   During the rollback activity, the script is ignored and the request reopened.

How do I accomplish this?

Any help on this is much appreciated. @

[Chuck Tomasi]

I'll have to give it some thought Kristy.

[KristyS · Accepted solution]

I got this figured out!  

I used this blog to determine how to handle the rollback activity.

https://community.servicenow.com/message/1211937?et=watches.email.thread#1211937