rollback to previous version

[daggupati]

Hi Everyone,

Is there a way to rollback to previous version? We are planning to upgrade from Helsinki to London. Just in case if there is anything goes wrong can we revert back to helsinki after upgrade was done.

Thanks

[Nithish1]

Hi Daggupati,

Reverting back to a previous version from the latest one is not possible in Service Now. When we upgrade an instance from lower to higher Service Now displays an Info message too that the later can't be reverted back.

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks,

Nithish

[daggupati]

Hi Nithish,

Thank you for the reply. In the below section they are talking about backup. What is that mean? Even on the same day of upgrade also we can't revert back to OLD version.

Rollbacks and backups

When you plan an upgrade, remember that ServiceNow does not provide a universal rollback option. Rollbacks are available for upgrades (for example, Kingston patch-to-patch and Kingston patch-to-hotfix). The rollback window is 10 days by default. You can customize this window by modifying theglide.rollback.expiration_days property. To request a rollback, contact ServiceNow Customer Support.

Avoid restoring a production instance from backup, when possible, due to downtime and data loss. When a problem cannot be solved using other methods, restoring a production instance from backup is a final option. ServiceNow can restore an instance to any point in time, regardless of when a backup is completed. ServiceNow provides customer support 24 hours a day, 7 days a week for assistance with critical post-upgrade issues.

Thanks

[ARG645]

Daggupati,

Rollbacks to a previous version is not possible. Not even on the procudtion day, not even after 1 seconds after the upgrade.

Thats why people first test thier upgrade activities in thier sub production instaces first, then they upgrade the production instaces.

About your question on Backup: A backup is a snapahot of your entire instance at a particular point of time, which contains your tables + configurations + every other entity. ServiceNow maintains seven daily and three weekly backups on disk. Daily backups are preserved for one week. Weekly backups are preserved for one month. The backup will include everything in the instance at the time the backup is completed.

Kindly note that restoring from backup is a last resort. There is always the potential for data loss because anything saved after the backup is lost. Also, while the restoration process is running, the instance is unavailable, furthermore it is not possible to have an estimate time of completion of the restore.

Avoid restoring a production instance from backup, when possible, due to downtime and data loss. Restoring a production instance from backup is a final option when a problem cannot be solved using other methods.

Hope this helps,

Aman Gurram

[daggupati]

Anyone have idea about this Backup. Even on the same day of upgrade also we can't revert back to OLD version?

Rollbacks and backups

When you plan an upgrade, remember that ServiceNow does not provide a universal rollback option. Rollbacks are available for upgrades (for example, Kingston patch-to-patch and Kingston patch-to-hotfix). The rollback window is 10 days by default. You can customize this window by modifying theglide.rollback.expiration_days property. To request a rollback, contact ServiceNow Customer Support.

Avoid restoring a production instance from backup, when possible, due to downtime and data loss. When a problem cannot be solved using other methods, restoring a production instance from backup is a final option. ServiceNow can restore an instance to any point in time, regardless of when a backup is completed. ServiceNow provides customer support 24 hours a day, 7 days a week for assistance with critical post-upgrade issues.

Thanks