run business rule after attaching file

[irvin2]

I need to run a business rule after attaching a file to a record .. I can do this by clicking on the save button (or update) however I would prefer to update the record as soon as the file is attached without needing to press the save or update button

[Nate23]

so is your requirement to run a br when an attachment has been attached or to save the record when an attachment is made?

if you need to run a BR just trigger off of the sys_attachment table when table name = 'whatever table you want'

if you want to save the record I think this depends if you are doing this in service portal or not...

[antin_s]

Along with what Nathan has mentioned, you might want to check the value of 'table_sys_id' in the sys_attachement to the current record sys_id in the Business Rule to make sure the Business Rule runs only when a record in inserted for the current record to which you are adding the attachment.

1. Create a Business Rule on sys_attachment table which will run for every insert for your table name and for any content_type you want.

2. In the Business rule, take the 'current.table_sys_id' from the sys_attachment table and query your table to update any field you want or use gs.addInfoMessage()..etc

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

[Chuck Tomasi]

Hi Irvin,

What is the underlying requirement here? What do you want to do with this BR when you attach a file to that record? It sounds like you've got a technical solution picked out without us understanding the requirement which could provide additional options.

http://xyproblem.info/

[surya123]

Hi Chuck

When a attachment is added to a record in Servicenow, i have written a BR to execute a REST message to send the attachment to 3rd party tool.

Unless there is any save/update on current record, my BR wont trigger.

What can be best approach to achieve that?