Salesforce - ServiceNow integration

[ihabeeb]

Hello Experts,

We have a requirement to integrate Salesforce with ServiceNow to manage Accounts, Contacts, and Sold Products. Specifically, whenever an account is created or updated in Salesforce, we need the corresponding updates to reflect in ServiceNow as well.
We tried using the Salesforce spoke, but we couldn't succeed due to its limitations. So, we are planning to proceed with the REST API.
Could you please share your experience or any documents that would help us with the integration?
As of now, the connection is established.

Thank you in advance!!!

[Sanjay191]

Hello @ihabeeb 

You can take help from these articles and youtube vidoes for the better understanding.
https://www.youtube.com/watch?v=48aBJqdC6xI

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_application_develop...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up. 

Thank You

[Vishal36]

Hi @ihabeeb, 

Building a custom integration between Salesforce and ServiceNow using REST APIs might seem easy and low cost, but it’s not due to the data complexity and ongoing maintenance. For example, mapping data formats between both the systems – time zone, drop-down lists, inline content, comments, rich text content, users and so on. Additionally, scaling as data volumes grow adds further complexity.

Instead, a pre-built integration tool makes this sync rich and much cheaper. You may consider OpsHub[ A partner of Salesforce and ServiceNow] to integrate Account, Contacts and Sold Product between Salesforce and ServiceNow. This tool provides real-time synchronization of standard and custom Salesforce objects, including comments, attachments, inline images, and history with robust error handling.

For more information, visit Salesforce and ServiceNow integration page.

Thanks, 

OpsHub team