SAML SSO Integration with Azure AD not working
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‎12-16-2022 07:08 AM - edited ‎12-16-2022 07:19 AM
I've created a SAML integration with an Azure AD instance, and gotten a successful Test connection. However, the SSO sign-in itself is still not working. The URLs are all correctly set on both SN and Azure AD, and the user account value being focused on is email. the NameID Policy is: urn.oasis:names:tc:SAML:1.1:nameid-format:emailAddress. The User Field is: email. And in the SSO Properties, the identification field is set to: email.
When I attempt to test the connection from the IdP record, the test fails. But when I go to Azure to access ServiceNow, it redirects to a successful test result page. But the SSO still fails to allow users to authenticate. Does anyone have any ideas on what the issue could be?
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‎12-16-2022 08:05 AM
Quick checks based on my experience,
1.All the URLs matching with the configuration done on Azure portal
2. Right certificate attached
Enable debug and see what's the url it's redirecting and what error it's throwing. If possible share the logs.
Also sharing helpful tutorial incase you have not gone through
https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial
