Saviynt Integration

[Nagendra11]

Hello All,

Can anyone please help me or provide me the steps to integrate Saviynt with servicenow?

Or any guide which is available would really help.

Regards,

Nagendra.

[Gunjan Kiratkar · Accepted solution]

Hi @nagendra 

Saviynt integration with Servicenow using REST API.

User case: Request services (application access, roles) using Servicenow and automate service/request fulfillment using Saviynt (Identity and Access management system).

Solution:

1. Create appropriate request catalog items in ServiceNow to capture user inputs.

2. Create staging table to store request and user information.

3. Make a REST API call from staging table to Saviynt to generate access token.

4. Make second REST API call from staging table to create request in Saviynt system or combine step 3 and 4.

5. Make third API call using scheduled job at regular interval to check saviynt ticket status (includes step 1 in logic).

6. Update RITM/ticket in Serivcenow with respective status updates and work notes.

7. Update workflow to proceed with next activity and close the request.

If it helps you then please mark my answer as correct and helpful.

Thanks,

Gunjan

[david wilson1]

Hi Everyone,

This Saviynt training course helps you boost up your career in the Identity Governance and Administrative technology. You get trained on a variety of technical modules, including compliance, security, setting access requests for applications and roles, developing identity data warehouses, identity management and more.For information about Saviynt Training

Saviynt integration:

• Create appropriate request catalog items in ServiceNow to capture the user inputs.
• Create staging table to store request and user information.
• Make a REST API call from staging table to Saviynt to generate access token.
• Update workflow to proceed with next activity and close the request.

If any Query about Saviynt Course, Please Contact us we have a professional team to do this.

I hope it solves your issue.

Regards,

David

[jtshone]

 Has the Saviynt Identity Governance app now superceeded the REST method?