sc_req_item "Additional Details" section visibility in service portal

banani1
Tera Contributor

‎02-19-2024 06:42 AM

I want to show only all filled up variable details in sc_req_item "Additional Details" section in service portal. I have added one screenshot where you can see I don't want to show variable which is "false". Can anyone please help me for this requirements.

Thanks in advanced

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Sonam_Tiwari
Kilo Sage

‎02-19-2024 06:59 AM - edited ‎02-19-2024 07:00 AM

Check this KB - 

 

Service Portal: How to hide unchecked checkbox variables in "Options" of Approval Widget.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685693

 

 

 

Consider indicating the response as helpful and marking it as correct if it meets your needs.
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2024 10:30 AM

Hi @banani1 

 

Any reason to hide this actually? The user fills it and we are just presenting back to user. You need to do a code to check what is filled and what is not and also it will be a global change which means it will impact all other records as well. 

 

It is coming from standard Ticket configuration and you can check that and give a try buddy.

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