SC Task creation using flow designer

muskaanchan
Tera Contributor

3 weeks ago

I am trying to create a flow as follows:

When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.

This is what I created:

muskaanchan_0-1778404435804.png 

muskaanchan_1-1778404475356.png

muskaanchan_2-1778404487305.png

But, when I raise a request for the item, I don't see any SCTasks attached to the RITM.

 

 

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6 REPLIES 6

Ankur Bawiskar
Tera Patron

3 weeks ago

@muskaanchan 

Things to check

-> is flow published and attached to catalog item

-> is the flow getting attached once REQ is submitted?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Bhavya11
Kilo Patron

3 weeks ago

Hi @muskaanchan ,

 

Please check below
1. flow is active and added to the catalog item

2. Run As set as 'system'

 

 

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK
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