SC task field

nameisnani
Mega Sage

Hi team ,

 

We have a requirement that , 

 

I have to create field called ' Estimation ' is choice field that to visible in SC task only for particular item.

 

Only for a particular catalog item "xyz catalogue" . In this associated catalog task only field has to be visible.

 

Based on that field we have create SLAs.

 

Can anyone please provide me the steps and screenshot for better understanding.

 

Thanks 

2 REPLIES 2

Anirudh Pathak
Mega Sage

Hi @nameisnani ,

You can create an UI policy for this requirement.

Follow the below steps - 

1. Navigate to System UI > UI policies.

2. Create a new UI Policy on sc_task table.

Choose your Catalog item name for which you want to show your field.

 

AnirudhPathak_1-1711441652624.png

3. For the same UI policy, in the UI policy action related list create a new record and select your field name and set visible as true.

AnirudhPathak_3-1711441813180.png

 

AnirudhPathak_2-1711441799638.png

 

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @nameisnani 

 

You can do it via Ui policy , where create UI policy on sc task table and in condition

varaible.name is estaimation

UI action 

Visible true.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************