Sc Task form field change

[Snehal]

I have requirement if Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress

Now the thing is i have different catalogs like Tech,HR,Facilities and Operations and under that i have multiple categories and catalog items under that and we call catalog as a different departments so requirement is for all the department if we raise any request from different department and after that when Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress i am trying to achieve it by using BR please suggest me the exact conditions in BR

Help will be much appreaciated !

Thanks in advance .

[Ankur Bawiskar]

@Snehal  

what BR condition did you configure? what's not working?

Your BR on sc_task can know which RITM it is for and it's for which catalog item

So you can easily figure it out

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Snehal]

Please find my screenshot

[Mark Manders]

You can't use the 'is dynamic me' in the BR condition. You need to put that into the script part, to check if the 'updated by' is the same as the requested for on the RITM.

[Ankur Bawiskar]

@Snehal

As mentioned by Mark you cannot check the Dynamic part in BR filter condition

Do this in the advanced BR condition and remove that Requested for from filter condition

current.request_item.requested_for == gs.getUserID()

If my response helped please mark it correct and close the thread so that it benefits future readers.