Scale Factor used to calculate normalized value in survey

[Dhiren Aghera]

We are in the process of creating a survey in ServiceNow. There is a concept of Normalised value in ServiceNow to normalise the values of survey responses. In the normalised value calculation there is a parameter called Scale Factor.

Can someone please help me to understand wherein the survey is this defined or where can I find it for specific survey metrics?

Any guidance will be really helpful

[Kevin26]

Hi Dhiren,

The scale factor is defined on asmt_metric_type table same as assessments. The value is 10 out of the box is not intended to be modified. 

You can use show xml in context menu to check the value, but I'd not do any changes to it.