Link A SLA to Catalog Item

[RudhraKAM]

Hello 

When we create a SLA is there a way to relate/show the SLA in the catalog item ?

We have SLA's where its hard to track which one is using for which catalog item. 

Can some one help me how to achieve this

[Haist94]

Hi Kam,

I believe you can:

• Create a related item list to show the SLA (similar on how it works)
• Create a custom reference field to the SLA in the catalog item and then, for the UI dot-walk to the fields you want to

For example

You can embed the form as below

Or like this

If you would like to reference with a custom value, then you will have to create an entry (and do some logic to auto populate, such as default value equals this task id) and then modify the form layout

 

Once with a reference you can dot-walk

*Note: The table where you can get the relationship between the triggered SLA and the Catalog Item/Task is from task_sla

Hope this helps

[RudhraKAM]

Thanks for the time , 

I want some thing on the catalog item not when the request is created .

when we create a brand new Catalog item if we can relate a SLA which is created for that catalog item then we can manage every thing from one place.

[Michael Jones - · Accepted solution]

So, if you just want to display a list of SLA's where you want to show an association to a catalog item, you can create a M2M table to make that association. This would only be for display purposes and you would have to manually edit the list for each catalog item. 

If you wanted to display SLA's automatically then you would have to create a relationship and would need to ensure that part of your SLA definition matches your catalog item, which could be as simple as adding a field to the SLA form as a reference to sc_cat_item. 

Hope this helps! 

If this was helpful or correct, please be kind and remember to click appropriately! Michael Jones - Proud member of the CloudPires team!

[RudhraKAM]

Thanks for the Reply Michael 

Please correct me if this is wrong 

Why do we need the m2m table , cant we create a reference field on SLA definition with referencing the sc_cat_item table and then create a relationship ? This is working fine 

When we create a Catalog item (initially it wont have SLA , after we configured it it will show up in the Related list correct ?( this is after i implemented ur solution .