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Scripted API's for time booking

Hello Everyone,we are trying to connect our Servicenow to Outsystems to extract the time bookings.we would like to have fields from cost center table,user table,task and services table.i know that we have to use scripted APIs but i dont know how to d...

Renu4 by Tera Contributor
  • 681 Views
  • 1 replies
  • 0 helpfuls

Show/hide widget based on incident state

Hello All,I have created a simple widget that displays a text when user open an incident from portal in my requests page. The below is the HTML code done for displaying text in portalHTML:<div class="displaytext"><h2>{{::options.title}}</h2></div> I ...

AshwinPerumal1_1-1717048900936.png

Resolved! dictionary override not working

Hi all, I've just tried the below code.the expected result is if we change category to Network/Hardware only the related fields shoul show up in assignment group but im not getting the solution. here i've stored the sys_id's in properties & tried cal...

abjaffrey by Giga Guru
  • 1667 Views
  • 4 replies
  • 0 helpfuls

Redirect/Remain on the same page after saving the changes

Hi All, My Business Rule is not functioning as expected. Could someone help me identify what might be missing in the code? Here is the scenario for testing:1. Open the problem which has opened task.2. Update the state field to close.3. Before saving ...

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Sandhya23 by Tera Guru
  • 1088 Views
  • 4 replies
  • 1 helpfuls

Knowledge feedback tables entries

I am having the same issue here. I was trying to figure out the process behind the creation of a record in kb_feedback table when the work notes are updated in the knowledge article. Any suggestions on how to avoid the work notes updates in the comme...

Alternative to sys_audit table for state change query

I have a current need to look at a custom table when the value of the state field changes from researching to pending approval. We have metrics enabled on this table, but the only data I can retrieve is how long the ticket remains in each state.  The...

bobby24 by Tera Contributor
  • 893 Views
  • 1 replies
  • 1 helpfuls

How are SLAs computed?

Why is the SLA duration and SLA breach so far off in SLA definitions? In the example I provided below, the duration is 5 days, and the schedule is set to 8-5 during the weekdays, which makes it 9 hours per day. By that logic, if a ticket was raised t...

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Resolved! "New" Button on related list in Workspace is grayed out

Hello developers,I'm working in the Source-to-Pay workspace and added the Vendor related list on the Supplier Form. On the Vendor list, the new button is there but it's grayed out (even with the admin role), does anyone know why this and/or how I can...

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cnharris1 by Kilo Sage
  • 1088 Views
  • 3 replies
  • 1 helpfuls