Resolved! See my questions
Is there a way to see all of my questions answered and un-answered?
Forum Posts
Logging changes via RITM (Request Item)
Hello, everyone.I'm looking into allowing support staff to log changes using a RITM.The RITM allows us to pick Normal or Emergency changes. However, Standard/Pre-approved is not accessible OOB. Just wondering if there's a reason why this isn't availa...
document approval revision rule error
I activated the document management system plugin and created two document approval rule.But when the first document condition has been met, rule for 1st and 2nd rule were apply to the newly created document. Create a document approval revision rule ...
Resolved! Getting onSubmit error when submitting a catalog item
HiI am getting below error when trying to submit a catalog form - onSubmit() script error:TypeError: Cannot read properties of null (reading: 'document');function() native code] } The code snippet is below -function onSubmit() { var condition = g_f...
Resolved! Rest API Explorer
Hi All,I have someone on my team trying to use a rest API explorer to pull time sheet data. These are the user roles. (dev)openapi_admingraphql_schema_adminexport_rest_apiapi_analytics_readpa_viewerrest_api_builder (these are in twice one active one ...
Resolved! Make a field mandatory on Incident table if SLA is breached
Hello all, I have added a field on incident form to make the field visible and mandatory when SLA is breached.Trying to achieve this with Business rules providing some triggers , and also through onChange or onLoad client script, unable to achieve it...
Script client element onChange consecutive number
Dear Developers,I request your support as my code is being executed from an element task. This code retrieves a consecutive number from another table to create a new task and sets the consecutive number in a form field. The code works as intended, bu...
How to integrate hubspot with servicenow
Hi, I want to know how to integrate hubspot with servicenow and what are the steps to follow in servivcenow platform and also what are the steps to follow in hubspot platform. Can anyone please help on this, it will be usefull. Thanks!
Resolved! Custom data tracked in the Affected CIs table [task_ci]
Our previous implementer created a custom Request to help track specific information about actions taken for CI equipment changes (such as an asset swap due to things like Lost/Stolen/Role change/Break-fix/etc). We are trying to move away from a lot...
Resolved! Backup Field Automation for Tables
Hey everyone,We have migration going on in our project andto handle our data migration, we need something that will create a new field in the target table to capture a backup of user and group reference fields.Input attributes: Tables in scope (examp...
UI action Script help to convert incident to HR case
Hello Is it possible to achieve this use case ?When on an Incident up on clicking UI action (convert to HR case) it should land on HR portal page and user can select any ITEM on that HR portal . up on creating HR request the incident should be closed...
Two different number of records showing while applying the same reference qualifier
Hi there,In configuration item dictionary override, I added the reference qualifier which mentioned below in incident table and copy paste the same in catalog task(sc_task) table. But there was difference in number of records. could anyone please tel...
Record Producer - Change tab order
Hi, I am developing a Record Producer and I would like to change the tab order. It seems like ServiceNow tends to go from top to bottom, and then left to right within the same container. However, I need to go left to right, and top to bottom. I tried...
ServiceNow dashboard showing no data after the upgrade
Hi Team,We saw an issue with the Mid Server Dashboard from ServiceNow after the upgrade to Washington Release, it is showing no data at all. This is how the dashboard is looking, please help me to fix this issue. Regards,Ajay
Workflow in prod got struck in run script same scenario is working in lower instance
Workflow in prod got struck in run script same scenario is working in lower instance what might be the reason?
