Hi Community, I have a requirement to add a user criteria for employees that have certain parameters in their job titles to restrict certain catalogue items to only those members of staff. As this is a field on the user table itself and not another r...
Hi ,Just wondering if its ok to increase the Max Length of Condition field in the UI Action?Regards
Hi experts,How can disable/ hide / remove 'i' button beside reference fields. This info button is showing sensitive data to all the users. TIA
Had a question come up that I’m hoping someone could help provide some insight on around Standard Changes in the Change Management module – we noticed the out of the box examples are primarily hardware/network related, but is anyone using this for St...
Hello All, I have a requirement where on a case, if an Incident is created from that case, I need to keep various fields from case and incident synced when either the case is updated or the incident is updated. For example when a case changes to a ...
Greeting, How do i create a workflow in Virtual Agent designer, - when user comes to chatbot and request to create a self-service ticket related to hardware issue and that ticket need to be transferred to Local IT assignment group.The ticket need to ...
Hi everyone, I am fairly new to servicenow and wanting to create a dropdown field for a catalog item that has descriptions for every option. I understand that this can be done using a reference variable and setting the attributes to display addition...
I admit, I know very little about RegEx. Someone helped me build this RegEx expression, which limits entries to lower case letters, underscores, and periods.^[a-z._]* It works great. However, they have another requirement. No records can start or ...
Hi Folks, I have a date/time variable on catalog form when user is selecting the date/time , its getting instance date/time instead of user's local date/time.any leads like how to get this fixed?
Hello, I am getting this message for my Click UI Action step for the ATF: FAILURE: Failed to find UI action 'Approve' on 'x_mtbr_ebs_cme_consumer_monitoring_reporting' form Here is the screen shot showing the missing UI Action: How or what is missin...
I am having an issue in calling a script include:Catalog Client Script: var TotalSmsGA = new GlideAjax('EmploymentUtils'); TotalSmsGA.addParam('sysparm_name', '_getTotalSMS'); TotalSmsGA.getXML(getSMSLength); function getSMSLength(response) { var t...
I want related incidents to auto-close when I close the problem they're related to. There's an OOTB business rule on the problem table that appears to do this: SNC - ITIL - Close Related However, after activating it, my related incidents still aren'...
Hi All, I'm a new, upcoming ServiceNow admin for our company. I have a personal developer instance that I work in, and was curious if it's possible to clone the company's production site to my personal developer instance, so I can make changes there...
any body can explain step by step...it will be help full for me....and for other new users alsoCan you please explain it step by step.................i saw previous posts also, but i didn't get any thing ..
Hi community, I’m having a url redirection issue after clicking the "OK" button when inserting an attachment. servicenow redirects me to the sys_attachment table instead of redirecting me to the current record. Does anyone know why this happens and h...
