Hi All,I am stuck at one point and need your help. I have created a workflow where 1 Catalog Task on completion is starting a Timer & Creating 2nd Catalog Task in Parallel. Now my requirement is that as soon as the 2nd Catalog Task is completed, Time...
Hello!I am creating a request ticket via After Insert Business rule on custom table.I am posting Additional comments while inserting the record for request and the comments are updating twice.I did not use current.update() in BR.Please find screensho...
We have created a database view to joins table asmt_assessment_instance and asmt_metric_result.So in database view , we set some different columns of "string_value".When create a report for it, why "string_value" is only available as an "Additional g...
I have a Service Catalog item with a "start date" variable. I need the workflow associated to the catalog item to create a task one day before that start date or same day of "start date" or after that start date.
Hi Servicenow community, I'm actually facing a problem in copying comments from incident to work order and from work order to work order task, then copying work order task to work order and incident. The comments added by users in the portal will go...
Hello everyone! I have a question related to UI actions for workspaces. I want to select text from a text field in the workspace and use the window.getSelection() method in my UI action to do some things with it. But it doesn't work. How can I implem...
hi there please can you advise if my user criteria script is ok, for some reason it always evaluates to false, even if the condition is met ThanksLevinocheckCondition(); function checkCondition(){ var gra = new GlideRecord('sys_user'); gra.addQu...
Hi Experts, I had a use case where I had to copy attachment from one table to another table so I used the script below. var attachment = new GlideSysAttachment();var attached = attachment.copy('source_table','source_table_sys_id', 'sys_data_source',...
Hi every one, I need pass a lot of Ci from the table cmdb_ci and add this Ci to the table alm_asset, I'm using a background script: (function runBackgroundScript() { var cmdbCiGr = new GlideRecord('cmdb_ci'); cmdbCiGr.addQuery('manufacturer...
Hi Friends, Happy weekend!! Can someone guide me on how to implement a workflow solution within ServiceNow to gain more visibilityinto request status, reduce cycle times, eliminate duplicate efforts, and streamline communication. Key drivers include ...
Here in log "Names are "repeating two times, but while adding to the form in the watchlist and description I am getting only one user name, anything wrong in the code let me know var grm = new GlideRecord('customer_account'); grm.addQuery('name',...
Hi All,I have a small requirement if anyone can help it would be great.The Requirement is I have created an order guide which includes two catalog items. Inside this order guide there is field which is called 'ports', which is created in a variable s...
Here log "Names are "repeating two times, but while adding to the form in the watchlist and description I am getting only one user name, (anything wrong in the code) var grm = new GlideRecord('customer_account'); grm.addQuery('name', current.acco...
Hello Experts, I have to demonstrate functionality to submit requests within the Virtual Agent chat window as conversation. I referred documentation > Click here and no detailed documentation present with an example setup.I referred to articles writt...
Flow designer: How to add worknotes changes condition in if logic of the flow? (as we do in business rule- worknotes changes/chnages to/changes from..such options are there, but in flow there are only 4 options)I dont see changes option in the dropdo...
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