SCCM is updating the resource ID and Serial number of the disposed/Old CI

kambleneeta20
Giga Expert

‎06-09-2020 06:59 AM

Hi Experts,

We are facing below issue -

SCCM is updating the resource ID/correlation ID and Serial number of the disposed/Old CI, instead of creating a new CI in Computer class.

Please suggest how can I prevent it ?

Can someone help me to understand how the SCCM identifier works , we are using SCCM version - SCCM 2012 v2 . 

Thanks in advance.

 

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎08-03-2020 07:51 AM

Check out https://community.servicenow.com/community?id=community_article&sys_id=e7202b51dbc4585c13b5fb2439961... to see how SCCM works. Short version, there is a field entry for sys_id that has script. In script we check to see if we match on existing CI based on ir or other fields via IRE, but does not send payload via IRE to update/insterts. 

 

What you can try is leave SCCM as is, but "Create an identification inclusion rule" that finds CIs that are not disposed. Ex: Operational status is not retired or status is not retired. 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management...

 

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