Schedule job event not being processed

[pablor]

I have created a scheduled job to keep the track of priority two incidents that are currently in waiting feedback status and last update was 3 days ago.

But once executed the list of event are not processed and the state always stay as ready. Could somebody explain me what is wrong? The purpose is create a notification. Many thanks in advance

var looking = new GlideRecord('incident');
looking.addQuery('active', true);
looking.addQuery('priority', '2');
looking.addQuery('incident_state', '=', '-10');
looking.addQuery('sys_updated_on', '<', gs.daysAgo(3));
looking.query();     // Issue the query to the database to get relevant records
            while (looking.next()) {
                        gs.eventQueue('incident.p2inactivity',looking,looking.u_owner,looking.number);
                }

Bellow the event log summary:

[kiley]

try switching what you have for parm1 and parm2. Currently, according to your code snippet, you have this:

gs.eventQueue('incident.p2inactivity',looking,looking.u_owner,looking.number);

and you use "Event parm1 contains recipient". Try switching the checkmark to "Event parm2   contains recipient or switch parm1 and parm2. I am assuming looking.number is the creator's unique ID number, whereas their name, looking.u_owner could have multiple others with the same name. Let me know if that works

[pablor]

Hi Kiley,

Parameters are OK.   I did all kind of test under parameters, switching then and so on, but always the state is ready and not processed.

Thanks again

[saritha9]

Are emails working in general? Check if here are any other email events which are still in Ready state from email logs.

[pablor]

Hi Sarita,

Yes, other email events are working as expected.

Regards

[pablor · Accepted solution]

Hi,

Is working perfectly fine now. The problem was caused by the event definition.

When I created the new event I set up the Queue field to value '100', which was causing the event to not be grabbed by the event process.