Hi,
We're using schedule span to define start and end time. We've defined start and end time with a date as it is expected and set the "Repeats" to daily. Challenge we've now is, start date and end date are not updated everyday though we've set repeats as daily. Because of this, we couldn't process to check if current time falls within schedule or out of schedule.
As one could see in the above screenshot, "when" field has date values as 25th July whereas actual date is 13th August. So, when my business rules checks "when" field value it always returns agent is not part of schedule.
Are we missing anything here?
Thanks.
