Scheduled Report distribution list update now sends only to new recipients

[Lisa Fields Wac]

     I have an existing scheduled report that has been working for two years.  I recently was asked to update the distribution list (remove one person, add three others).  Our sys_user file is up to date with correct email addresses.  I have report_manager and report_admin roles.

     When I look at the scheduled report job, I see see the retained recipients and the new recipients.  However, when I look in the SN Email Outbox, only the new additions are in the recipients block of the scheduled report.  

     Any idea what is preventing the original recipients from receiving the email?  They are still listed in the scheduled email report distribution list.  The one person removed is no longer in the list.

[Shivalika]

Hello @Lisa Fields Wac 

Have you shared whole page screenshot and is this from emails (logs table ? ) because I can't see some fields which I am searching for. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Lisa Fields Wac]

I only left out the related lists.  What field are you looking for?  We are on Xanadu, I do not know the patch number.

[Shivalika]

Hello @Lisa Fields Wac 

Ok I got it in Xanadu. Then show me "email log" related list. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Lisa Fields Wac]

The log related list is empty:

The attachment tab shows the email attachment

I should note I am not a full developer and have slightly limited permissions in Production.  

[Shivalika]

Hello @Lisa Fields Wac 

Those logs should be having exact answer why the recipients were subtracted or added, you can be sure of this. 

You can check with someone who has "admin" access in production. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY