Scheduled Report distribution list update now sends only to new recipients

Lisa Fields Wac · ‎03-28-2025

I have an existing scheduled report that has been working for two years. I recently was asked to update the distribution list (remove one person, add three others). Our sys_user file is up to date with correct email addresses. I have report_manager and report_admin roles.

When I look at the scheduled report job, I see see the retained recipients and the new recipients. However, when I look in the SN Email Outbox, only the new additions are in the recipients block of the scheduled report.

Any idea what is preventing the original recipients from receiving the email? They are still listed in the scheduled email report distribution list. The one person removed is no longer in the list.

Shivalika · ‎03-31-2025

Hi @Lisa Fields Wac

Yes there can be other reasons like mail had been previously marked as spam by receiver, blocked attachments or large attachments or just a server overload issue.

I hope I was able to answer your original question and we have the rootcause that they are not being delivered because bounced. You can try sending other mails to these users from system and arrive at specific conclusion.

Kindly mark all my relevant answers as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY*

View solution in original post

Lisa Fields Wac · ‎03-31-2025

Hello again! Here is a snap of the error list.

Shivalika · ‎03-31-2025

Hey @Lisa Fields Wac nothing is visible here, everything is blur.

Please share a clear image.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

Lisa Fields Wac · ‎03-31-2025

Trying again:

Shivalika · ‎03-31-2025

Hey @Lisa Fields Wac

Yes I can see it now. So, it's clear from the logs that users "Nathan, Odarius and Pam e prow" didn't receive the mail.

bounce email address notification" means that an email sent from the platform has been returned as undeliverable, and the system is notifying you about this failed delivery. This can happen due to various reasons, such as an invalid email address, a full inbox.

I hope this answered your query.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

Lisa Fields Wac · ‎03-31-2025

Hi again. The email addresses are valid, mailboxes are not full. Is there anything else that can be causing this?