Scheduled Report Issues

servicenow14710
Tera Expert

Hello developers,

we have a monthly  Scheduled Report that emails an Excel file which contains all the ritms raised previous month,  it worked till last month it has generated record for jan month which is sent on feb  but it couldnt genreate the records of feb month , it sent out a PDF file instead of the Excel file, and if you try to open them, you get the message "The sender does not have access to this report".  can you please suggest /provide information as why the excel sheet is nt been generated . 

 

I searched run as with that user for whom email has sent , he is an active user & has snc_internal role. Please suggest how to debug this issue ? what roles are needed for run as user to generate report? what if run as is made empty ? will the report get generated?

Also, in the scheduled email of report this comment is shown-Data that the user selected in the Run as field does not have access to will be excluded from the generated report. If that user does not have access to any data in the report, an empty report is generated. what does this mean.!

can you please suggest /provide information as why the excel sheet is nt been generated . Any help is appreciated Thanks!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@servicenow14710 

ensure Run as = System Administrator

What changed from last month?

Troubleshooting scheduled report issues 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

@servicenow14710 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar : sure thi spost has helped in troubleshoot the issue. Thanks!