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03-06-2025 06:01 PM - edited 03-06-2025 07:08 PM
Hello developers,
we have a monthly Scheduled Report that emails an Excel file which contains all the ritms raised previous month, it worked till last month it has generated record for jan month which is sent on feb but it couldnt genreate the records of feb month , it sent out a PDF file instead of the Excel file, and if you try to open them, you get the message "The sender does not have access to this report". can you please suggest /provide information as why the excel sheet is nt been generated .
I searched run as with that user for whom email has sent , he is an active user & has snc_internal role. Please suggest how to debug this issue ? what roles are needed for run as user to generate report? what if run as is made empty ? will the report get generated?
Also, in the scheduled email of report this comment is shown-Data that the user selected in the Run as field does not have access to will be excluded from the generated report. If that user does not have access to any data in the report, an empty report is generated. what does this mean.!
can you please suggest /provide information as why the excel sheet is nt been generated . Any help is appreciated Thanks!
Solved! Go to Solution.
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03-06-2025 07:24 PM
ensure Run as = System Administrator
What changed from last month?
Troubleshooting scheduled report issues
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-06-2025 08:31 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-06-2025 09:38 PM
Hello @Ankur Bawiskar : sure thi spost has helped in troubleshoot the issue. Thanks!