Scoped Administrator enabled and this user has protected roles error

Sumit Pandey1
Kilo Guru
Kilo Guru

‎10-09-2022 07:05 AM - edited ‎10-09-2022 07:07 AM

I get the below error while trying to update a user password who has an admin role, what does this error mean? and how to resolve this? (See image below for error message)

SumitPandey1_0-1665324344683.png

 

 

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4 REPLIES 4

Saurav11
Kilo Patron
Kilo Patron

‎10-09-2022 07:25 AM

Hello,

 

Looks like you are trying to update user password of a user who is admin of one of the scoped application. Do you have the admin access? 

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Anil Lande
Kilo Patron

‎10-09-2022 07:57 AM

Hi,

The admin user is having admin role of scoped application 'Template Snippet'. If you want to change user passwords make sure you have 'admin' (System Admin) as well as scoped application admin role.

 

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Thanks
Anil Lande
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Sumit Pandey1
Kilo Guru
Kilo Guru
In response to Anil Lande

‎10-09-2022 09:57 PM

Hi Anil,

I too have admin access and the user that I am updating the password also has admin access. I am updating the password through a UiPage and a business rule runs to update the password, could that business rule might not be running as same roles as mine?

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Prinesh Kumar S
Tera Contributor

‎03-27-2024 07:31 AM

Scope protection may not have been applied to the user when the group was created

Remove and then return the affected user to the affected scoped group, then retest.

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