Script Action Not Working

[steph3]

Hello,

I have set-up a record producer to collect some information and from the record producer I am calling a script include which then calls an event to trigger a script action. My event is firing and everything looks good   from there but for some reason I cannot get the script action to fire. I have it marked as active and purely for testing purposes I just have a "gs.info('this is working');" message. But I cannot get it to output. Any ideas?

Thanks for your time!

[Deepak Ingale1 · Accepted solution]

Please check the domain of script action if you are working in domain separated instance.

Script Action must be in a global domain in order to run.

[steph3]

That is exactly what it was. Why are script actions domain separated if they have to be in global to run? That does not make sense to me. Thank you so much! I really appreciate your assistance.

[Deepak Ingale1]

Hmmm, I guess it is a problem. Remember the same thing with inbound email action as well in domain separated instances.

You will require to configure those in global domain.

[Santosh Oraon]

Hello @Deepak Ingale1  just have a small query that the event registry which we will create that should be also in global domain.