Script for Contextual search to KB.

[js20]

I have use case to get knowleadge base article (top 5) based on context form Virtual Agent. Is there a way to trigger search (spoke/API..... )???

[Sumanth16]

Hi @js20 ,

Contextual Search > Table Configuration > Filter Configurations > New Filter > adding a resource configuration of Knowledge Articles > check Scripted Filter checkbox > Adding in a script to filter matching results based on the 2 fields

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[js20]

I dont understand. I am in Contextual Search > Table Configuration   and now what should I do?

[Uday Kumar1]

Hi @Sumanth16 ,

Do we have any sample script for filtering in the contextual search results based on the fields.

Thanks,

Uday Kumar