Script include for advanced reference qualifier

[petterbj_rgmo]

Hello experts

I am facing a issue with a script include I am using in for a advanced reference qualifier. The customer I am working with is using the Service Desk Call application. If they the Call type is set to incident, they should be able to choose a service, a category and a subcategory. Currently I have a reference field (Category and Subcategory) that is doing a lookup on the sys_choice table. In the script include I have added a query to get all the relevante categories and returning them, but the reference field is not populated. Pictures to follow:

Script include:

Catefory reference specification:

Category field specification:

Can anyone assist me in finding my error? Do I have to return something else than the label?

[tanumoy]

I think the reference qualifier should be like:

javascript:new myScriptInclude().my_function()

In your case it will be:

javascript:new GSS_Call_Categories().GSS_Call_Categories()

[petterbj_rgmo]

I added your change, so now it is like this:

Now it is returning all categories no matter what service is set.

[tanumoy]

Ok, now could you please change your script include a little bit:

Replace the line   function GSS_Call_Categories(internal_service_sys_id) with the following lines:

var GSS_Call_Categories = Class.create();

GSS_Call_Categories.prototype = {

  initialize: function() {

  },

  GSS_Call_Categories:function(internal_service_sys_id) {

Put required } in the end.

[petterbj_rgmo]

Did some changes and now it looks like this:

Was this what you were thinking?