Developer

When category and Location select dependent CI appear

HelloThis is all for change_requestI have created client scripts for Category and Location to display dependent CIs. My requirement is that when both Category and Location are selected, the CI should appear accordingly. However, the CI Class is showi...

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Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

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Add a new filter option for Date Fields

Hello All,is it possible to add new filter option for Date Fields ?I would like to have an option as "Last 10 Days and Last 14 days"If anyone knows a way of adding a new option in the filter, let me know as this would be more user friendly for users

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DataStream action execution error (com.glide.transform.transformer.exceptions.InvalidPathException)

Hi Everyone, We have recently installed a CSD 2.O for Microsoft Intune plugin to automate software deployment and revocation and along with that we have installed the below spokes as per the documentation.Intune spoke Entra ID spokeLINK : Client Sof...

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How to create a child catalog task from Catalog Task via workflow?

Hi All,How to create a child catalog task from a catalog task via workflow. When a subcategory of a primary catalog task is changed to L2, it should close the current task and create a new child catalog task to the primary catalog task. How do I achi...

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Flow multi level approval steps

We are migrating our workflow to flows. In some of our workflows, we have this approval process which sends multi-level approval tasks. For specific forms, when a user submitted a request, it will send approval task to user's manager. We have a custo...

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Need help in running Flow Designer flow

Hi Community, Looking for guidance on cancelling a running Flow Designer flow via a Business Rule. Would really appreciate any help or pointers!--- BACKGROUNDWe have a '3 Strike Rule' flow (Flow Designer) that triggers when an incident is placed On H...

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Scanning Inactive Records and Base System Records

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The Australia release introduced four new Instance Scan related System Properties. Two of them are directly related to Parallel Scanning and were already cov...

Article

Scheduled report error

Hi everyone I have created one report and scheduled the report to the user email everyday morning, the type is xsls but in the production report is exported into the PDF as I have checked the same thing into the lower environment the file is exporte...

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Want to change the color for the reference links on HR agent workspace

Hello everyone , I have a requirement to change color for HR agent workspace .Its appearing in light grey color and is hard to read.I tried to change the system secondary color through Theme builder but its also affecting other Workspaces.I only want...

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need help in flow

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

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How change mid servers display name in servicenow instance.

I've setup mid server for the dev environment correctly, and it is functioning as expected. I've been asked to change the name of the mid server that displays in ServiceNow. Note: There is no need to change the service name. I need to change the disp...

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Finding Hardcode user approvals for workflow/Flow designer

HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?

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How to edit the quick actions buttons in Source to Pay Workspace

Hi,Is there any way to edit this quick actions button in source to pay workspace without using ui builder?

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Onhold state

Hi Team,Can we be able to check in how many incident ticket Onhold state has been used and how is the time duration.

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