script is not working for Workspace

[pramn]

Team , good day !

We have written script to hide dms details related links. that is working fine for Native view , but its not working for agent workspace ....

g_form.setSectionDisplay('dms_details',true);

g_form.setSectionDisplay('dms_details',false);

Please have a look and let me know what can be done here .

[Ankur Bawiskar]

@pramn

please share your complete script and script screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Maik Skoddow]

Hi @pramn 

the given API methods only apply to the classic UI, but not to any workspaces. These workspaces are different experiences with different technologies and different APIs.

Maik

[pramn]

so what would be the correct API ?

[Sid_Takali]

Hi @pramn I believe g_form.setSectionDisplay(); will be used to Show/Hide form sections and it will work on both Native UI and Workspace if you correctly configure. Please have a look at my attachment it works for me on both UI.

Note: Related Links are basically UI Actions

Please Don't forgot to mark Helpful/Correct, if applicable,

Regards

Siddharam