Script not working in UI action

[Akshat2404]

I am facing an issue while running the script in UI action. The client side script is executed but the server side script is not getting executed even if i use gsftSubmit().

Here is the code: 

function alertUser() {

if (confirm("Are you sure you want to create a child incident of current incident?")) {

alert("your record is created");

gsftSubmit(null, g_form.getFormElement(), 'create_incident');

}

}

if(typeof window == 'undefined')

createChildIncident();

function createChildIncident() {

var g = new GlideRecord('incident');

g.initialize();

g.caller_id = current.caller_id;

grec.parent_incident = current.sys_id;

g.short_description = current.short_description;

g.insert();

action.setRedirectURL(current);

}

[Shruti]

function alertUser() {

if (confirm("Are you sure you want to create a child incident of current incident?")) {

alert("your record is created");

gsftSubmit(null, g_form.getFormElement(), 'create_incident');

}

}

if(typeof window == 'undefined')

createChildIncident();

function createChildIncident() {

var g = new GlideRecord('incident');

g.initialize();

g.caller_id = current.caller_id;

g.parent_incident = current.sys_id;

g.short_description = current.short_description;

g.insert();

action.setRedirectURL(current);

}

[Maddysunil]

@Akshat2404 

Please try with below code:

function alertUser() {
    if (confirm("Are you sure you want to create a child incident of the current incident?")) {
        // Trigger the server-side script to create the child incident
        createChildIncident();
    }
}

// Function to create a child incident
function createChildIncident() {
    var newIncident = new GlideRecord('incident');
    newIncident.initialize();
    newIncident.caller_id = current.caller_id;
    newIncident.parent_incident = current.sys_id;
    newIncident.short_description = current.short_description;
    newIncident.insert();

    // After creating the child incident, redirect the user back to the parent incident
    action.setRedirectURL(current);
}

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Akshat2404]

It is not working same issue is coming, client side script is getting executed but the server side script is not.

[Sumanth16]

Hi @Akshat2404 ,

Did you update Action name--->"Create_incident" in UI action?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda