Script to cancel RITM but not close the same.

[VIKAS45]

Please let me know the Script to cancel RITM but not close the same.

[Tai Vu]

Hi @VIKAS45 

If you're using Workflow, you can use the API below.

cancel(GlideRecord record)

//get workflow helper
var workflow = new Workflow();
//cancel all the workflows, where current is a task record with a workflow context
workflow.cancel(current);
gs.addInfoMessage(gs.getMessage("Workflows for {0} have been cancelled", current.getDisplayValue()));

If you're using Flow Designer, you can leverage this FlowAPI.

cancel(String contextId, String reason)

var now_GR = new GlideRecord("sys_flow_context");
now_GR.addQuery("source_table", "sc_req_item");
now_GR.addQuery("source_record", "<the_requested_item_sys_id>"); //Your RITM
now_GR.query();
while (now_GR.next()) {
    sn_fd.FlowAPI.cancel(now_GR.getUniqueValue(), 'Canceling Test Flows');
} 

Cheers,

Tai Vu

[Ankur Bawiskar]

@VIKAS45 

what did you start with and where are you stuck?

[Amit Verma]

Hi @VIKAS45 

Please try the below code snippet :

var gr = new GlideRecord('sc_req_item');
// Sys ID of your RITM
gr.addQuery('sys_id','17a59f742fef75902b86d4a72799b675');
gr.query();
if(gr.next()){
gr.state = '4' ;
gr.update();
}

Thanks & Regards

Amit Verma