Script to capture priority input from record producer and show in incident table

[FaizDev101]

 

 

[BharathChintala · Accepted solution]

@FaizDev101 try this

if(producer.priority == '1 - Critical'){//priority variable choices  1 - Critical "value"

current.impact =1;

current.urgency = 1;

}else if(producer.priority == '2 - High'){/priority variable choices  2 - High "value"

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == '3 - Moderate'){/priority variable choices  3 - Moderate "value"

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == '4 - Low'){/priority variable choices  4 - Low "value"

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == '5 - Planning'){/priority variable choices  5 - Planning "value"

current.impact = 3;

current.urgency = 3;

}

check one thing in priority variable choices  "value" should be given above in "if" and "else if"

[FaizDev101 · Accepted solution]

I used this code and it is working Thank you so much.

if(producer.priority == 1){

current.impact = 1;

current.urgency = 1;

}else if(producer.priority == 2){

current.impact = 1;

current.urgency = 2;

}else if(producer.priority == 3){

current.impact = 1;

current.urgency = 3;

}else if(producer.priority == 2){

current.impact = 2;

current.urgency = 1;

}else if(producer.priority == 3){

current.impact = 2;

current.urgency = 2;

}else if(producer.priority == 4){

current.impact = 2;

current.urgency = 3;

}else if(producer.priority == 3){

current.impact = 3;

current.urgency = 1;

}else if(producer.priority == 4){

current.impact = 3;

current.urgency = 2;

}else if(producer.priority == 5){

current.impact = 3;

current.urgency = 3;

}

[BharathChintala]

@FaizDev101 I  hope you know Priority will be set based on urgency and impact. If you want to update priority direct open priority variable in record producer and select map to field select priority in drop down.

This will map priority to incident table from record producer.

[FaizDev101]

I tried map to field option but it's not changing, the priority remains default in incident table.

[BharathChintala]

@FaizDev101 

then as I said based on impact and urgency only you can set it

write this in record producer script and remove map to field

if(producer.priority == '1 - Critical'){

current.impact = '1 - high';

current.urgency = '1 - high';

}else if(producer.priority == '2 - High'){

current.impact = '1 - high';

current.urgency = '2 - medium';

}

As follows per the screen shot look up rule complete else if conditions for all 5 priorities.

[FaizDev101]

   

added the script, removed map to field as you said still didn't changed. Please help