Scripted Rest API call sending Attachment along with creation of incident data is not working

[srinivasrao]

Team,

I wrote a scripted API and trying to post the data from rest API explored, but i dont see provision to add attachement data from explorer to test the case.

May i know how to achive this?

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

// implement resource here

var requestBody = request.body.data;

var incidentGR = new GlideRecord('incident');

incidentGR.initialize();

// Set fields without inserting the record yet

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

incidentGR.short_description = requestBody.short_description;

incidentGR.caller_id.setDisplayValue(requestBody.caller_id);

// Attachments processing (simulated for now)

// Assuming attachments are part of the request payload

var attachmentIDs = [];

if (requestBody.attachments && requestBody.attachments.length > 0) {

for (var i = 0; i < requestBody.attachments.length; i++) {

var attachment = requestBody.attachments[i];

var attachmentGR = new GlideRecord('sys_attachment');

attachmentGR.initialize();

attachmentGR.table_name = 'incident';

attachmentGR.table_sys_id = incidentGR.sys_id;

attachmentGR.file_name = attachment.file_name;

attachmentGR.content_type = attachment.content_type;

attachmentGR.insert();

attachmentIDs.push(attachmentGR.sys_id);

}

}

// Now insert the incident record

// Return response with incident and attachment info

response.setBody({

sys_id: incidentSysID,

number: incidentGR.number,

attachments: attachmentIDs

});

})(request, response);

***************************************

I send the below request body from Rest API explorer , but attachement is empty after creaing incident .

{
    "short_description": "Issue with mobile device",
    "caller_id": "73A",
    "attachments": [
        {
            "file_name": "example.txt",
            "content_type": "text/plain",
            "file_content": "VGhpcyBpcyBhIHNhbXBsZSBmaWxlIGNvbnRlbnQu"
        }
    ]
}

[Allen Andreas]

Duplicate post, please don't spam the forums: https://www.servicenow.com/community/developer-forum/how-to-create-an-incident-along-with-adding-an-... 

[srinivasrao]

Thank you Allen, Tried to find related post from your blog , but dont find it.

Using below script for attachements creation along with creation of incident , i have written the below code. But I am getting 500 internal error.  with the below error message.

{
  "error": {
    "message": "Script Evaluation Exception",
    "detail": "Can't find method com.glide.ui.SysAttachment.write(string,undefined,undefined,undefined). (sys_ws_operation.f5d38f17ffbfc210b9bff9337c4fd93d.operation_script; line 37)"
  },
  "status": "failure"
}

Can you help me sorting this issue: 

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

// Implement resource here

var requestBody = request.body.data;

var incidentGR = new GlideRecord('incident');

incidentGR.initialize();

// Set fields without inserting the record yet

incidentGR.short_description = requestBody.short_description;

incidentGR.description = requestBody.description;

incidentGR.u_store_id = 'kiko_store';

incidentGR.caller_id.setDisplayValue(requestBody.beneficiary);

incidentGR.category = requestBody.level1;

incidentGR.subcategory = requestBody.level2;

incidentGR.contact_type = 'Site Manager';

incidentGR.state = 1;

incidentGR.impact = 1;

incidentGR.urgency = 3;

incidentGR.assignment_group.setDisplayValue('XXXXX Support');

incidentGR.company.setDisplayValue('XXXXXX');

var incidentSysID = incidentGR.insert();

var attachmentIDs = [];

if (requestBody.attachments && requestBody.attachments.length > 0) {

for (var i = 0; i < requestBody.attachments.length; i++) {

var attachment = requestBody.attachments[i];

var parser = new global.JSON();

var parsedData = parser.decode(attachment.data);

var fileName = parsedData.fileName;

var fileContentType = parsedData.contentType;

var fileData = parsedData.content;

if (incidentSysID) {

var sa = new GlideSysAttachment();

var attachmentSysID = sa.write(incidentSysID, fileName, fileContentType, fileData);

attachmentIDs.push(attachmentSysID);

}

}

}

// Return response with incident and attachment info

response.setBody({

sys_id: incidentSysID,

number: incidentGR.number,

caller_id: incidentGR.caller_id.getDisplayValue(),

short_description: incidentGR.short_description,

description: incidentGR.description,

contact_type: incidentGR.contact_type,

company: incidentGR.company.getDisplayValue(),

state: incidentGR.state,

priority: incidentGR.priority,

assignment_group: incidentGR.assignment_group.getDisplayValue(),

category: incidentGR.category,

level1: incidentGR.category,

level2: incidentGR.subcategory,

attachments: attachmentIDs

});

})(request, response);

********************************************************************************

My Request Body is as below: 

"beneficiary": "73A",
"short_description": "Issue with mobile device",
"description": "Issue with mobile device",
"level1": "iphone",
"level2": "Charging",
"attachments": [
{
"fileName": "example.txt",
"contentType": "text/plain",
"content": "VGhpcyBpcyBhIHNhbXBsZSBmaWxlIGNvbnRlbnQu"
}
]
}